Product Support Specialist at Motive · Buffalo, NY · Joined
M
Product Support Specialist
Motive · Buffalo, NY · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
$20–$27/hrListed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Motive seeks an entry-level Product Support Specialist in Buffalo, NY to help customers with hardware, installation, connectivity, and device-health issues across phone, chat, and email. The role also involves assessing returned devices in the lab, spotting recurring issues, and improving support processes and documentation.
What you’ll do
Assist customers with hardware, installation, connectivity, and device-health issues via phone, chat, and email
Assess returned devices in the Buffalo lab
Identify recurring issues across cases and devices
Help improve support processes and technical documentation
Track devices and maintain accurate documentation, including serial numbers
Manage time across live calls, chats, email, and lab work
What you’ll need
1+ years of technical customer service experience
Native or bilingual spoken and written English skills
Hands-on aptitude for hardware troubleshooting, such as devices, electronics, or vehicle systems
Strong analytical skills with the ability to spot trends
Excellent verbal and written communication skills, including explaining technical topics to non-technical customers
Authorization to access commodities controlled under U.S. Export Administration Regulations
Original job description
Motive is hiring a Product Support Specialist to assist customers with hardware, installation, connectivity, and device-health issues across phone, chat, and email. The role also assesses returned devices in the Buffalo lab, identifies recurring issues, and helps improve support processes and technical documentation.Hands-on aptitude for hardware…