IT Help Desk Technician at Peckham Industries, Inc. · United States · Joined
PI
IT Help Desk Technician
Peckham Industries, Inc. · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
Peckham Industries is hiring an IT Help Desk Technician to provide first-line support for hardware, software, and network issues. The role manages tickets, documents procedures, escalates complex problems, and assists with IT projects and security monitoring.
What you’ll do
Resolve hardware and software issues
Handle helpdesk tickets
Document support and technical procedures
Escalate complex issues
Support IT projects
Monitor security and infrastructure concerns
What you’ll need
Diagnose computer and mobile device issues onsite and remotely
Understand operating systems, business applications, printing, and network systems
Excellent interpersonal and communication skills
Strong organizational skills for ticket management
Experience with Windows, Apple/Android, and Microsoft 365
0-5 years helpdesk or MSP/IT support experience
Original job description
Peckham Industries, Inc. is hiring an IT Help Desk Technician to provide first-line user support and resolve hardware and software issues. The role handles helpdesk tickets, documents support and technical procedures, escalates complex issues, supports IT projects, and helps monitor security and infrastructure concerns.Knowledge of diagnosing and…