Mid Market Customer Success Manager at Unwrap · Santa Barbara, CA · Joined
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Mid Market Customer Success Manager
Unwrap · Santa Barbara, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Unwrap is hiring a Mid-Market Customer Success Manager to own implementation, training, renewals, expansion, and support while helping customers maximize value from its AI-powered platform. The role involves acting as a strategic advisor, identifying growth opportunities, and translating customer feedback into product improvements.
What you’ll do
Manage implementation, training, renewals, expansion, and customer support
Identify growth opportunities across the customer base
Collaborate across teams to improve customer experience and the platform
Translate customer feedback and challenges into insights
Operate as a trusted strategic advisor to technical and non-technical stakeholders
Drive customer retention and expansion
What you’ll need
2-5 years of experience in Mid-Market or Enterprise Customer Success or Account Management
Experience in SaaS or AI-driven products
Proven track record of customer retention, renewals, and expansion
Proven success as a strategic advisor to technical and non-technical stakeholders
Curious, empathetic, and able to handle challenging situations with grace
Thrives in a fast-paced startup environment
Original job description
Unwrap is hiring a Mid-Market Customer Success Manager to help customers achieve their objectives and get the most out of its platform. The role manages implementation, training, renewals, expansion, and customer support while identifying growth opportunities and collaborating across teams to improve the customer experience and the platform.You have 2-5…