Verizon is hiring a Fiber Customer Support Analyst to provide technical support and customer service to Fios customers. The role involves troubleshooting voice, data, and video services, configuring customer equipment, and responding to customer inquiries in a fast-paced remote environment.
What you’ll do
Troubleshoot service issues for Fios customers
Configure customer equipment
Respond to customer inquiries
Support voice, data, and video services
Deliver excellent customer service
What you’ll need
Related Associate Degree or 2+ years' relevant experience
Technical support call center experience
Amazing communication skills
Positive, professional attitude
Dedication to customer service excellence
Ability to thrive in a fast-paced work environment
Original job description
Verizon is hiring a Fiber Customer Support Analyst to provide technical support and customer service to Fios customers. The role supports voice, data, and video services by troubleshooting service issues, configuring customer equipment, and responding to customer inquiries.You'll have a dedication to customer service excellence with amazing communication…