Customer Service Representative at Alderframe Systems · United States · Joined
AS
Customer Service Representative
Alderframe Systems · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Support clients using business software by handling questions about orders, shipments, returns, and invoices, investigating issues across systems, and documenting faults for developers.
What you’ll do
Handle customer questions about orders, shipments, returns, and invoices
Investigate issues across connected systems
Document reproducible faults for developers
Follow up with clients
Maintain help articles
What you’ll need
At least one year in customer service, call center, or help desk
Clear written English
Experience with a ticketing system such as Zendesk, Freshdesk, or Jira Service Management
Experience with order entry, warehouse office, or accounts receivable
Familiarity with any ERP
Original job description
Alderframe Systems is hiring a Customer Service Representative to support clients using its business software. The role handles questions about orders, shipments, returns, and invoices; investigates issues across connected systems; documents reproducible faults for developers; and follows up with clients and maintains help articles.At least a year in…