Associate Support Analyst at Euna Solutions · United States · Joined
ES
Associate Support Analyst
Euna Solutions · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Euna Solutions seeks an entry-level Associate Support Analyst to provide remote customer support for its public sector software, troubleshooting issues and documenting resolutions while developing product expertise.
What you’ll do
Handle customer inquiries
Troubleshoot software issues
Document resolutions
Build expertise in core product
What you’ll need
1+ year of technical support, help desk, or customer-facing experience (internships count)
Customer-first mentality
Strong written and verbal communication
Experience with ticketing systems or CRM (Zendesk preferred)
Familiarity with SaaS products and software troubleshooting
Familiarity with public sector organizations
Original job description
Euna Solutions provides software for public sector organizations. The Associate Support Analyst handles customer inquiries, troubleshoots software issues, documents resolutions, and builds expertise in a core product.Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops countA genuine…