Senior Product Manager, Customer Success at Equinix · Dallas, TX · Joined
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Senior Product Manager, Customer Success
Equinix · Dallas, TX · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$138k–$208kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Equinix is hiring a Senior Product Manager to own the strategy, roadmap, and delivery of its Gainsight Customer Success platform, translating customer success strategy into product requirements and integrating with the data and CRM ecosystem. The role requires deep Gainsight expertise and a background in customer success operations.
What you’ll do
Own strategy, roadmap, and delivery of Gainsight Customer Success platform
Translate Customer Success strategy into product requirements
Improve customer outcomes through platform enhancements
Integrate Gainsight with Equinix's data and CRM ecosystem
Manage customer health scoring and success plans
Collaborate with cross-functional teams and stakeholders
What you’ll need
8+ years of product management or product owner experience
5+ years of hands-on experience with Gainsight CS platform
Deep knowledge of Customer Success methodologies
Experience in Customer Success Manager, CS Ops, or CS Systems roles
Proven experience writing product requirements and working in Agile/Scrum
Working knowledge of APIs and Salesforce CRM integration
Original job description
Equinix is hiring a Senior Product Manager to own the strategy, roadmap, and delivery of its Gainsight Customer Success platform. The role translates Customer Success strategy into product requirements, improves customer outcomes, and integrates Gainsight with Equinix’s data and CRM ecosystem.Bachelor's degree in Business, Computer Science, Engineering,…