Customer Success Manager at fonio.ai · New York, NY · Joined
F
Customer Success Manager
fonio.ai · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Join fonio.ai as a Technical Customer Success Manager to drive adoption and retention for US SMB customers using AI phone and WhatsApp agents. You will own onboarding, configure AI agents, troubleshoot workflows, and feed customer insights into the US go-to-market strategy.
What you’ll do
Own onboarding, adoption, satisfaction, and retention for US SMB customers
Configure AI phone agents
Build and troubleshoot workflows
Identify expansion and churn risks
Share customer insights with Product to shape the US go-to-market playbook
What you’ll need
2–5 years in Customer Success, Account Management, Implementation, Solutions Engineering, or Forward Deployed Engineering
Customer-facing experience with ownership of customers
Technical aptitude with API docs, webhooks, and error logs
Fast learner and puzzle solver for messy business problems
Based in or willing to relocate to New York City
Hands-on experience with n8n, Make, Zapier, Codex/Cursor is a plus
Original job description
fonio.ai hires a Technical Customer Success Manager to own onboarding, adoption, satisfaction, and retention for US SMB customers. The role configures AI phone agents, builds and troubleshoots workflows, identifies expansion and churn risks, and shares customer insights with Product to shape the US go-to-market playbook.2–5 years in Customer Success,…