Principal Customer Success Manager - Pharma at H1 · United States · Joined
H
Principal Customer Success Manager - Pharma
H1 · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$145k–$160kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
H1 is hiring a Principal Customer Success Manager to serve as a strategic advisor for its largest pharma customers, owning end-to-end relationships and driving adoption, retention, and growth. This remote role requires deep enterprise B2B SaaS customer success experience and a background in life sciences.
What you’ll do
Own end-to-end customer relationships and account strategy for largest customers
Drive adoption, measurable value, retention, and growth
Coordinate customer programs across internal and external teams
Manage renewals, mitigate risk, and identify expansion opportunities
Bring structure to complex customer situations and drive successful outcomes
What you’ll need
5+ years in Customer Success, Account Management, Consulting, Program Management, or equivalent strategic customer-facing experience in Enterprise or Strategic B2B SaaS
Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement
Strong project management experience across multi-threaded, high-priority initiatives
Proven ability to manage renewals, mitigate risk, and identify expansion opportunities
Experience working in or with Life Sciences organizations strongly preferred
Medical Affairs or Clinical experience is a plus
Original job description
H1 is hiring a Principal Customer Success Manager to serve as a strategic advisor to its largest and most complex customers. The role owns end-to-end customer relationships and account strategy, driving adoption, measurable value, retention, and growth while coordinating customer programs across internal and external teams.You quickly establish…