Customer Success Manager, US Federal at SolarWinds · Austin, TX · Joined
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Customer Success Manager, US Federal
SolarWinds · Austin, TX · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
SolarWinds is hiring a Customer Success Manager to support US Federal customers in Austin, TX, focusing on account management, adoption of Observability platforms, and customer value realization through onboarding and renewals.
What you’ll do
Manage customer accounts and relationships for US Federal customers
Drive adoption of SolarWinds Observability platforms
Support customer onboarding and renewal planning
Coordinate with internal teams to help customers realize value
Lead customer meetings and guide conversations toward clear outcomes
Manage competing priorities across a book of business while maintaining timely communication
What you’ll need
Strong relationship-building, verbal, and written communication skills
Customer-first mindset with strong organization and follow-through
Ability to understand customer needs and translate them into practical ways to help
Technical experience with networking, server and application monitoring, and observability concepts
Working knowledge of cloud technologies such as Microsoft Azure and Amazon Web Services
Experience with US Federal, public sector, or government customers and SaaS or enterprise technology solutions
Original job description
SolarWinds is seeking a Customer Success Manager to support US Federal customers. The role manages customer accounts and relationships, drives adoption of its Observability platforms, and helps customers realize value through onboarding, renewal planning, and coordination with internal teams.Strong relationship-building skills and the ability to earn…