Manager, Strategic Planning at Oscar Health · New York, NY · Joined
OH
Manager, Strategic Planning
Oscar Health · New York, NY · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$97k–$127kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Concierge Optimization · Source: jobright · Posted by joined-scrapper
About the role
Oscar Health seeks a Manager, Strategic Planning to lead cross-functional programs on the Concierge Optimization team, evolving the contact-center model through human service and AI-enabled automation. The role aligns enterprise partners on strategy, implementation, change management, and service performance improvements.
What you’ll do
Lead cross-functional programs to evolve the contact-center model through human service and AI-enabled automation
Align enterprise partners on strategy, implementation, and change management
Improve member and provider service performance
Define project plans, coordinate resources, and manage implementation activities
Develop processes associated with program rollout and ongoing support
What you’ll need
4+ years of experience in program management
3+ years of experience delivering projects/programs
Experience using data and metrics to drive program improvements
Experience in a fast-paced operations environment
Successfully executed enterprise-wide initiatives
Master's Degree; PMP/Program Management or Lean/Six Sigma certifications; healthcare experience
Original job description
Oscar Health is hiring a Manager, Strategic Planning for its Concierge Optimization team. The role leads cross-functional programs to evolve the contact-center model through human service and AI-enabled automation, aligning enterprise partners on strategy, implementation, and change management while improving member and provider service performance.4+…