Quality Assurance Specialist Lead - Procedures & Training at YMCA OF SAN DIEGO COUNTY CITY HEIGHTS · United States · Joined
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Quality Assurance Specialist Lead - Procedures & Training
YMCA OF SAN DIEGO COUNTY CITY HEIGHTS · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$34–$41/hrListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Provider Support Service or Family Support Services · Source: jobright · Posted by joined-scrapper
About the role
YMCA of San Diego County is hiring a Quality Assurance Specialist Lead to supervise the Quality Assurance team, ensure program quality and contract compliance, and develop procedures and training. The role involves overseeing reporting and workflow improvement.
What you’ll do
Supervise the Quality Assurance team
Maintain program quality and contract compliance
Develop procedures and training
Oversee reporting and workflow improvement
What you’ll need
Bachelor's degree in child development, human services, or related field, or 4 years' equivalent experience
6+ years of work experience, including 4 years in contract compliance and 2 years in program coordination
Experience working with diverse populations and coaching others in cultural competency
Ability to interpret and communicate complex contract regulations
Strong customer service, conflict de-escalation, active listening, and communication skills
Proven leadership and interpersonal skills
Original job description
YMCA of San Diego County is hiring a Quality Assurance Specialist Lead for its Provider Support Service or Family Support Services. The role supervises the Quality Assurance team, maintains program quality and contract compliance, develops procedures and training, and oversees reporting and workflow improvement.Bachelor's degree in child development,…