Customer Success Manager at DigitSec · United States · Joined
D
Customer Success Manager
DigitSec · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$101k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
DigitSec seeks a Customer Success Manager to own the customer experience for its Salesforce-focused application security platform, leading onboarding, support, retention, and demos, while building the customer success function. The role requires strong Salesforce and application security expertise.
What you’ll do
Own the pre- and post-sale customer experience
Lead customer onboarding
Provide technical support
Drive customer retention
Conduct prospect demos
Build the customer success function
What you’ll need
3+ years in customer success, technical support, solutions engineering, or account management at a SaaS or security company
Working knowledge of Salesforce platform including Apex, Lightning, and Flows
Solid understanding of application security fundamentals (OWASP Top 10, SAST, vulnerability triage) and comfort reading code
Familiarity with DevOps, CI/CD tooling, Git, and Jira
Comfortable leading independent calls with customers and prospects
Proficient with Salesforce CRM, Jira, and data analysis and reporting
Original job description
DigitSec provides an application security platform focused on Salesforce. The Customer Success Manager owns the pre- and post-sale customer experience, leading onboarding, technical support, retention, and prospect demos while building the customer success function.3+ years in customer success, technical support, solutions engineering, or account…