Senior Support Manager at Telligen · Oak Brook, IL · Joined
T
Senior Support Manager
Telligen · Oak Brook, IL · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Service · Source: jobright · Posted by joined-scrapper
About the role
Telligen seeks a Senior Support Manager to direct customer service operations for the Illinois Targeted Case Management Program, leading a multidisciplinary team to enhance service delivery and client satisfaction.
What you’ll do
Lead customer service operations
Improve service delivery and client satisfaction
Engage community stakeholders
Monitor team performance
What you’ll need
Four-year degree in Computer Science, Information Systems, business or related field
3-5 years of experience in end user support
7-10 years of experience managing professional support staff
Experience with government contracts
Original job description
Telligen is hiring a Senior Support Manager to serve as Customer Service Director for the Illinois Targeted Case Management Program contract. The role leads customer service operations and a multidisciplinary team, improves service delivery and client satisfaction, engages community stakeholders, and monitors team performance.Four-year degree in Computer…