Level 3 IT Support Technician - Escalations at Andromeda · Lockport, IL · Joined
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Level 3 IT Support Technician - Escalations
Andromeda · Lockport, IL · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$70k–$80kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Managed IT Services · Source: jobright · Posted by joined-scrapper
About the role
Andromeda is seeking an experienced Level 3 IT Support Technician for its Managed IT Services team, responsible for resolving complex escalated issues and mentoring junior technicians. The ideal candidate has deep expertise in Windows Server, Microsoft 365, networking, and virtualization, along with experience in MSP environments.
What you’ll do
Resolve complex technical issues escalated from Level 2 technicians
Mentor and train other technicians
Create technical documentation
Provide troubleshooting guidance
Coordinate technical resolutions for escalated tickets
Manage multiple priorities while owning escalated issues
What you’ll need
5+ years of professional IT support experience, including a senior escalation role
Strong experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP
Advanced troubleshooting skills across networking, servers, operating systems, and cloud services
Hands-on experience with Microsoft 365 administration, Entra ID, and Exchange Online
Experience with firewalls, VPNs, VLANs, routing, switching, and virtualization (VMware/Hyper-V)
Experience with MSP environments, PSA/RMM tools (ConnectWise Manage, NinjaOne), backup/DR solutions, and PowerShell
Original job description
Andromeda is hiring an experienced Level 3 IT Support Technician for its Managed IT Services team. The role resolves complex issues escalated from Level 2 technicians and helps develop the team's technical skills through mentoring, documentation, and troubleshooting guidance.5+ years of professional IT support experience, including experience in a senior…