Helpdesk Tech II at INCOG BioPharma Services · Fishers, IN · Joined
IS
Helpdesk Tech II
INCOG BioPharma Services · Fishers, IN · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Helpdesk Technician II providing hands-on onsite and remote support for end users, resolving hardware, software, and access issues while following IT and GxP procedures in a pharmaceutical environment.
What you’ll do
Provide onsite and remote technical support to end users
Resolve hardware, software, and access issues
Support devices and workplace technology
Follow IT and GxP procedures
What you’ll need
2+ years of helpdesk or technical support experience
Experience with Windows 10/11 and Microsoft 365
Familiarity with Entra ID and Intune
Experience with ticketing systems (Freshservice, ServiceNow)
Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN, wireless)
Awareness of phishing and password security
Original job description
INCOG BioPharma Services is seeking a Helpdesk Technician II to provide hands-on onsite and remote support for end users across the organization. The role resolves hardware, software, and access issues, supports devices and workplace technology, and follows IT and GxP procedures in a pharmaceutical environment.2+ years of helpdesk or technical support…