Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
WD · San Jose, CA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Technical Support · Source: jobright · Posted by joined-scrapper
About the role
WD is seeking a Staff Technologist to act as the technical bridge between strategic cloud and hyperscaler customers and WD Engineering, leading technical engagements, resolving complex issues, and influencing product roadmaps. The role requires deep storage systems expertise and strong customer-facing skills.
What you’ll do
Lead technical engagements with strategic cloud and hyperscale customers
Drive issue resolution across hardware, firmware, software, and system interactions
Translate customer needs into input for product and engineering roadmaps
Serve as the technical bridge between customers and WD Engineering
Present technical material to engineers and executive stakeholders
Support customer deployment models in cloud or hyperscale environments
What you’ll need
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field
5+ years of hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure
Strong understanding of storage system architecture and server/storage integration
Experience working directly with customers in field applications, systems architecture, customer engineering, or technical support
Ability to debug technical issues across hardware, firmware, software, and system interactions
Strong written and verbal communication skills
Original job description
Western Digital is hiring a Staff Technologist to support strategic cloud and hyperscaler customers as the technical bridge between customers and WD Engineering. The role leads technical engagements, drives issue resolution, and translates customer needs into input for product and engineering roadmaps.Bachelor's degree in Electrical Engineering, Computer…