L2 IT Support Technician at Ascend · United States · Joined
A
L2 IT Support Technician
Ascend · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Ascend seeks an L2 IT Support Technician to provide remote and deskside support to accounting firm users, resolving escalated technical issues and supporting technology transitions.
What you’ll do
Resolve escalated technical issues through remote and deskside support
Support Partner Firm users through the regional service desk
Support accounting applications and firm technology transitions
Document solutions to improve self-service and AI resolution
What you’ll need
3+ years of remote and deskside end user support experience
Public accounting industry experience required
Strong troubleshooting skills across Windows, Microsoft 365, and Azure Virtual Desktop
Working knowledge of tax/audit applications (CCH Axcess, UltraTax, CCH ProSystem Engagement) and Excel add-ins
Familiarity with Intune, Entra ID, endpoint management tools, and ITIL frameworks
Excellent customer service, communication, and documentation skills
Original job description
Ascend is seeking an L2 IT Support Technician to support Partner Firm users through its regional service desk. The role resolves escalated technical issues through remote and deskside support, supports accounting applications and firm technology transitions, and documents solutions to improve self-service and AI resolution.3+ years of experience providing…