About the role

What you’ll do

• Own end-to-end reliability for data infrastructure across retail stores
• Lead incident response and on-call operations
• Run and contribute to NOC operations, including shift scheduling, escalation processes, and performance metrics
• Build observability and monitoring tooling
• Improve reliability practices and reduce production incidents
• Drive prioritization using SLIs, SLOs, SLAs, and error budgets

What you’ll need

• 5+ years in Site Reliability Engineering, DevOps, Infrastructure, or Production Operations with incident response and on-call experience
• Experience running or contributing to a NOC, including shift scheduling, escalation processes, performance metrics, and building/scaling NOCs
• Strong hands-on observability tooling experience (Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, OpenTelemetry) and understanding of SLIs, SLOs, SLAs, and error budgets
• Hands-on release engineering experience with CI/CD pipelines, deployment automation, canary releases, feature flags, and automated rollbacks
• Proficiency in scripting/programming languages (Python, Go, Bash), infrastructure-as-code (Terraform, Ansible), cloud platforms (AWS, GCP, Azure), and container orchestration (Kubernetes, Docker)
• Clear, direct communicator who stays calm under pressure; background in distributed systems/microservices and familiarity with chaos engineering/resilience testing preferred

Original job description