Service Desk Analyst at Invictus Capital Partners · Washington, DC · Joined
IP
Service Desk Analyst
Invictus Capital Partners · Washington, DC · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: IT Service Desk · Source: jobright · Posted by joined-scrapper
About the role
Invictus Capital Partners is seeking a customer-focused IT Service Desk Analyst to provide first-line technical support for internal and remote employees in its Washington, DC office. The role covers desktop, hardware, software, account, security, onboarding, and IT asset support.
What you’ll do
Provide first-line technical support to internal and remote employees
Handle desktop, hardware, software, account, security, onboarding, and IT asset support
Support email including Microsoft Outlook and Office 365
Manage Active Directory user accounts, deletions, and password resets
Troubleshoot network connectivity including LAN, wireless, and VPN
Support printers, VoIP phone systems, security badge systems, and mobile device email setup
What you’ll need
3+ years of IT Help Desk/Desktop Support experience
High School Diploma or equivalent
Experience with Active Directory authentication and user account management
Strong knowledge of Windows 11 and computer imaging
Experience supporting LAN, wireless, and VPN
Excellent customer service, interpersonal, and communication skills
Original job description
Invictus Capital Partners is hiring an IT Service Desk Analyst to provide first-line technical support to internal and remote employees of Invictus Capital Partners and Verus Mortgage. The role handles desktop, hardware, software, account, security, onboarding, and IT asset support in a fully onsite Washington, DC office.The IT Service Desk Analyst will…