Training & Development Specialist (Instructional Design) at MMC Group LP · East Hartford, CT · Joined
ML
Training & Development Specialist (Instructional Design)
MMC Group LP · East Hartford, CT · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Corporate Training · Source: jobright · Posted by joined-scrapper
About the role
Develops, documents, and delivers training curriculum for call center operations, supporting quality, customer service, and staff productivity. The role requires a Bachelor's degree, experience with LMS and online training applications, and strong communication and analytical skills.
What you’ll do
Develop, document, and deliver training curriculum for call center operations
Support quality improvement initiatives
Support customer service and staff productivity
Provide ongoing updates to training programs
Present training information effectively to groups
What you’ll need
Bachelor's degree required
Proven experience designing, developing, and delivering remote and in-person training programs
Experience using Learning Management System (LMS) software and online training applications
Exceptional verbal and written communication skills with the ability to present to groups
Strong analytical and problem-solving skills with flexibility in a fast-paced environment
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Original job description
MMC Group LP is recruiting a Corporate Trainer to develop, document, and deliver training curriculum for call center operations. The role supports quality improvement, customer service, staff productivity, and ongoing updates to training programs.Bachelor's degree requiredProven experience in the design, development, and delivery of both remote and…