Sr Technical Account Manager at Dynatrace · Boston, MA · Joined
D
Sr Technical Account Manager
Dynatrace · Boston, MA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$91k–$114kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Dynatrace is seeking a Senior Technical Account Manager to serve as a trusted advisor and primary account contact for key enterprise customers, owning the technical relationship and driving platform adoption, value realization, and long-term outcomes across complex environments.
What you’ll do
Serve as trusted technical advisor and primary account contact
Own the technical relationship and lead customer success programs
Drive platform adoption, value realization, and long-term customer outcomes
Define and manage success plans with milestones, dependencies, and risks
Coordinate and influence cross-functional teams without direct authority
Own case management and escalation resolution for enterprise customers
What you’ll need
Deep hands-on expertise with Dynatrace platform and enterprise observability architectures
Strong understanding of modern application stacks and cloud platforms (AWS, Azure, GCP) and cloud-native technologies (Kubernetes, OpenShift)
Excellent communication skills for executive audiences
Experience managing program risks and escalations in complex environments
Prior experience as long-term technical owner for strategic accounts (preferred)
Original job description
Dynatrace is hiring a Senior Technical Account Manager to serve as the trusted technical advisor and primary account contact for key customers. The role owns the technical relationship, leads customer success programs, and drives platform adoption, value realization, and long-term customer outcomes across complex enterprise environments.Deep, hands‑on…