Director - Epic Application Management at Nordic Global · United States · Joined
NG
Director - Epic Application Management
Nordic Global · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Managed Services · Source: jobright · Posted by joined-scrapper
About the role
Nordic Global is hiring a Director of Operations to coordinate operations across its Managed Services team, internal departments, and shared services teams. The role focuses on leading operational initiatives, developing processes and tools, and using data to improve efficiency and outcomes.
What you’ll do
Coordinate operations across Managed Services, internal departments, and shared services teams
Lead operational initiatives
Support cross-functional collaboration
Develop processes and tools to improve efficiency and outcomes
Use data to drive decision making and improve outcomes
Adapt quickly to change and lead change across the organization
What you’ll need
Bachelor's degree or equivalent experience
3+ years of practical business experience working directly with shared services departments
Continuous process improvement experience, including Lean and Six Sigma
Experience working in IT services with knowledge of ITIL roles and processes
Experience with ticketing systems and change management
Strong analytical, communication, and collaboration skills; ability to work independently and adapt under pressure
Original job description
Nordic Global is hiring a Director of Operations, Managed Services to coordinate operations across its Managed Services team, internal departments, and shared services teams. The role leads operational initiatives, supports cross-functional collaboration, and develops processes and tools to improve efficiency and outcomes.Bachelor's degree or equivalent…