Sr. Director, AMS Head of CEG Operations at ServiceNow · United States · Joined
S
Sr. Director, AMS Head of CEG Operations
ServiceNow · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$220k–$396kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Excellence Group (CEG) · Source: jobright · Posted by joined-scrapper
About the role
The Sr. Director will lead strategy, planning, and execution for Customer Excellence Group operations across the Americas, driving performance management and cross-functional alignment. This remote role requires an AI-first, data-driven leader with experience scaling post-sale or professional services organizations.
What you’ll do
Lead strategy, planning, and execution for CEG operations across the Americas
Drive performance management and operating cadence
Support cross-functional alignment for customer success and post-sale teams
Partner with senior leaders to run and develop their organizations
Navigate cross-functional stakeholder environments involving Finance, Legal, HR, and Sales
Lead and develop teams with inclusive leadership
What you’ll need
12+ years of relevant work experience (or 7+ years post-MBA)
AI-first mindset and relentless growth orientation
Strong data analytics, financial acumen, and problem-solving skills
Proven success driving operational execution in complex, matrixed environments
Exceptional communication skills and ability to influence at VP and SVP level
Bachelor's degree or equivalent; MBA or advanced degree preferred
Original job description
ServiceNow’s Customer Excellence Group (CEG) serves customers through trusted relationships and value-based outcomes. The Sr. Director, AMS Head of CEG Operations leads strategy, planning, and execution for CEG operations across the Americas, driving performance management, operating cadence, and cross-functional alignment to support customer success and…