Customer Service Specialist II at General Dynamics Information Technology · Albany, NY · Joined
GT
Customer Service Specialist II
General Dynamics Information Technology · Albany, NY · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$18–$25/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Handle provider inquiries for the New York State Department of Health Medicaid Management Information System, processing billing and enrollment transactions and maintaining customer records.
What you’ll do
Handle provider inquiries via phone and internet
Process billing and enrollment transactions
Maintain customer records
Serve as liaison for customers
What you’ll need
2+ years of related experience
2+ years of customer service experience
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Original job description
General Dynamics Information Technology (GDIT) is hiring a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System program. The role handles provider inquiries about billing and enrollment by phone and internet, processes transactions, maintains customer records, and serves as a liaison for…