Customer Success Manager, Pro (US/UK) at Reacher · United States / United Kingdom · Joined
R
Customer Success Manager, Pro (US/UK)
Reacher · United States / United Kingdom · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Reacher is hiring a remote Customer Success Manager to manage Pro package client accounts from onboarding through renewal, focusing on adoption, retention, growth, billing recovery, and feedback. The ideal candidate has 3+ years in customer success or account management and hands-on TikTok Shop experience.
What you’ll do
Manage Pro package client accounts from onboarding through renewal
Drive adoption, retention, and account growth
Handle billing recovery
Communicate customer feedback and product needs to the team
Build rapport and maintain trust with clients
Manage clients in a fast-paced startup environment
What you’ll need
3+ years in customer success, account management, or a client-facing role
Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools
Strong communication and rapport-building skills
Highly organized with a bias toward follow-through and accountability
Thrive in fast-paced startup environments
Agency background preferred
Original job description
Reacher is hiring a Customer Success Manager to manage Pro package client accounts from onboarding through renewal. The role focuses on adoption, retention, account growth, billing recovery, and communicating customer feedback and product needs to the team.Have 3+ years of experience in customer success, account management, or a client-facing roleHave…