Capital One is seeking a Senior Director of Product Design to lead design strategy for credit card servicing platforms and operational tools. This role oversees AI-enabled agent workspaces, internal design systems, and a multi-team design organization, partnering closely with product, engineering, and executive leadership.
What you’ll do
Lead design strategy for credit card servicing platforms and operational tools
Oversee AI-enabled agent workspaces and internal design systems
Grow and manage a multi-team design organization
Partner with product, engineering, marketing, and analytics leaders
Interface with executive leadership to influence strategy and decisions
Drive product and experience decisions grounded in business value
What you’ll need
12+ years of experience leading product design teams and delivering products to market
At least 3 years managing managers
Experience across product design, service design, design strategy, and content design
Deep experience partnering with product managers, engineers, marketing, and analytics leaders
Proficiency in AI design patterns or AI tooling and working within a design system
Expertise with design and prototyping tools such as Figma
Original job description
Capital One is hiring a Senior Director of Product Design to lead design strategy for its credit card servicing platforms and operational tools. The role oversees AI-enabled agent workspaces, internal design systems, new operational platforms, and the growth of a multi-team design organization.At least 10 years of experience in leading product design…