Manager, Customer Success at Industrial Scientific · Pittsburgh, PA · Joined
IS
Manager, Customer Success
Industrial Scientific · Pittsburgh, PA · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Industrial Scientific is seeking a Manager, Customer Success to lead a team of Customer Success Managers, driving revenue retention, customer adoption, renewals, and expansion while improving customer experience and operational scalability.
What you’ll do
Lead a team of Customer Success Managers
Drive revenue retention, customer adoption, renewals, and expansion
Improve customer experience and operational scalability
Coach performance and drive accountability
What you’ll need
Bachelor's degree or equivalent professional experience
Minimum 5 years in Customer Success, Account Management, or related customer-facing role
Minimum 5 years people management or team leadership experience
Strong written, verbal, and interpersonal communication skills
Experience with CRM platforms such as Salesforce and in SaaS, technology, or industrial environments
Familiarity with customer health metrics, renewal forecasting, churn-reduction strategies, and Lean/Kaizen or continuous improvement methodologies
Original job description
Industrial Scientific designs and manufactures gas detection products and solutions. The Manager, Customer Success leads a team of Customer Success Managers to drive revenue retention, customer adoption, renewals, and expansion while improving customer experience and operational scalability.Bachelor's degree or equivalent professional experienceMinimum…