Customer Support Specialist III - Stax Payments at PracticeTek · United States · Joined
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Customer Support Specialist III - Stax Payments
PracticeTek · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$24–$28/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Support · Source: jobright · Posted by joined-scrapper
About the role
This role focuses on resolving complex STAX payment issues and owning escalated customer cases through resolution. The specialist also helps improve support processes by identifying recurring issues.
What you’ll do
Resolve complex STAX payment issues
Own escalated cases through resolution
Support customers through clear communication
Help improve support processes by identifying recurring issues
What you’ll need
3+ years of payments experience in support, payment processing, or a related role
STAX Payments experience required
Experience resolving complex payment and technical issues and escalations
Strong customer communication, de-escalation, and problem-solving skills
Ability to work independently with urgency, ownership, and accountability
Original job description
PracticeTek is hiring a Customer Support Specialist III to resolve complex STAX payment issues and own escalated cases through resolution. The role supports customers through clear communication and helps improve support processes by identifying recurring issues.3+ years of payments experience in support, payment processing, or a related roleSTAX…