Sr. Manager, Customer Success at HHAeXchange · Greater Minneapolis–St. Paul Area · Joined
H
Sr. Manager, Customer Success
HHAeXchange · Greater Minneapolis–St. Paul Area · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$120k–$140kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
HHAeXchange seeks a Senior Manager, Customer Success to lead its Customer Success team and manage home care agency customer relationships, focusing on adoption, retention, renewals, and expansion while collaborating cross-functionally to improve outcomes and grow the function.
What you’ll do
Lead and manage the Customer Success team
Manage a portfolio of home care agency customers
Drive customer adoption, retention, renewals, and expansion
Work cross-functionally to improve customer outcomes
Grow the Customer Success function
Present to clients at executive and strategic levels
What you’ll need
8+ years of Customer Success experience in B2B SaaS
2+ years of people management experience
Healthcare industry experience required; home care preferred
Proficiency in Salesforce, MS Office Suite, and Excel data analysis
Understanding of customer success metrics and analytics such as NRR and GRR
Strong relationship management, presentation, and problem-solving skills; Gainsight preferred
Original job description
HHAeXchange is hiring a Senior Manager, Customer Success to lead its Customer Success team and manage a portfolio of home care agency customers. The role focuses on customer adoption, retention, renewals, and expansion while working cross-functionally to improve customer outcomes and grow the function.8+ years of Customer Success experience in B2B SaaS…