IT Support Associate at CAIS · New York, NY · Joined
C
IT Support Associate
CAIS · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
$95k–$125kListed
Workplace
On-site
Job type
Full-time
Level
Junior
Team: Corporate IT · Source: jobright · Posted by joined-scrapper
About the role
CAIS is looking for an IT Support Associate to join its Corporate IT team, providing hands-on desktop and onsite support, managing Microsoft 365 and endpoints, and enhancing support workflows through documentation, automation, and AI tools.
What you’ll do
Provide hands-on desktop and onsite support
Administer Microsoft 365 and endpoint management
Improve support processes through documentation, automation, and AI-enabled workflows
Support employees at all levels, including executives
What you’ll need
1-3 years of experience in IT support, help desk, or desktop support
Working familiarity with Microsoft 365 and Windows and/or macOS environments
Hands-on experience using AI tools like Claude, ChatGPT, or Copilot
Systems thinking with examples of troubleshooting recurring problems
Strong written and verbal communication with customer-service orientation
Familiarity with access-control fundamentals such as least privilege and MFA
Original job description
CAIS is seeking an IT Support Associate for its Corporate IT team. The role provides hands-on desktop and onsite support, helps administer Microsoft 365 and endpoint management, and improves support processes through documentation, automation, and AI-enabled workflows.1-3 years of experience in IT support, help desk, or desktop supportWorking…