Temporary IT Service Center Help Desk Specialist 1 - AZ Remote (must reside in AZ) at Northern Arizona Healthcare · Arizona, United States · Joined
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Temporary IT Service Center Help Desk Specialist 1 - AZ Remote (must reside in AZ)
Northern Arizona Healthcare · Arizona, United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Team: IT Service Center · Source: jobright · Posted by joined-scrapper
About the role
This temporary remote role provides first-level IT help desk support for Northern Arizona Healthcare, covering clinical and business systems and organization-issued devices. The specialist handles phone, email, and ticket requests, troubleshoots issues, and coordinates resolution and escalation with technical teams.
What you’ll do
Provide phone, ticketing-platform, and email support for clinical and business systems
Support organization-issued devices
Troubleshoot and resolve technical issues
Assist with account provisioning and system security
Coordinate with customers and technical teams to resolve and escalate requests
What you’ll need
High school diploma or GED
1-2 years of experience in a customer service-oriented environment
Skill in using a Windows-based computer
2-year degree in computer science or related field
CompTIA A+, HDI, ITIL, or customer service certification
2 years call center/IT experience and 1 year ticketing platform experience
Original job description
Northern Arizona Healthcare is hiring an IT Service Center Help Desk Specialist 1 to provide telephone, ticketing-platform, and email support for clinical and business systems and organization-issued devices. The role troubleshoots technical issues, supports account provisioning and system security, and coordinates with customers and technical teams to…