IT Support Technician - Business Process Analyst at University of Utah Health · Salt Lake City, UT · Joined
UH
IT Support Technician - Business Process Analyst
University of Utah Health · Salt Lake City, UT · Just now · 0 applicants
NewOn-sitePart-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Part-time
Level
Junior
Team: IT Support · Source: jobright · Posted by joined-scrapper
About the role
University of Utah Health seeks a student IT Support Technician - Business Process Analyst to support IT service management processes, including tracking metrics and KPIs, engaging stakeholders, preparing reports, and assisting with process documentation and improvement.
What you’ll do
Track metrics and KPIs
Engage stakeholders
Prepare reports
Assist with process documentation
Support process improvement
Support IT service management processes
What you’ll need
Ability to read and understand technical manuals and schematics
Effective verbal and writing communication skills
Superior interpersonal and customer service skills
High level of proficiency in effective problem solving
Specific knowledge in TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
Currently enrolled in applicable, accredited program
Original job description
University of Utah Health is hiring a student IT Support Technician - Business Process Analyst through its sUdo program. The role supports IT service management processes by tracking metrics and KPIs, engaging stakeholders, preparing reports, and assisting with process documentation and improvement.Ability to read and understand technical manuals and…