Senior CSM, Media and Entertainment at Braze · Chicago, IL +1 more · Joined
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Senior CSM, Media and Entertainment
Braze · Chicago, IL +1 more · Just now · 0 applicants
NewHybridFull-timeLead
Pay
$83k–$119kListed
Workplace
Hybrid
Job type
Full-time
Level
Lead
Team: Media and Entertainment · Source: jobright · Posted by joined-scrapper
About the role
Braze is hiring a Senior Customer Success Manager to manage major media and entertainment enterprise accounts, drive renewals and adoption, and mentor colleagues as a senior individual contributor. The role is hybrid and based in Chicago or another unspecified location, with West Coast preferred.
What you’ll do
Manage major enterprise customer accounts in media and entertainment
Drive renewals, retention, adoption, and customer advocacy
Provide strategic guidance to help customers realize platform value
Mentor and support colleagues as a senior individual contributor
Support at-risk and high-opportunity accounts
What you’ll need
6+ years managing complex international enterprise accounts (Fortune 100, FTSE, DAX, ACV $500K+)
Proven track record as a Success Manager renewing and growing customers
Significant project management experience or formal certifications (PMP, Agile, etc.)
Exemplary written and verbal communication skills
Strong technical domain knowledge in two or more of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
High intellectual curiosity and team-player mindset
Original job description
Braze is hiring a Senior CSM, Media and Entertainment to manage major enterprise customers and help them realize value from the Braze platform. The role drives renewals, retention, adoption, customer advocacy, and strategic guidance, while mentoring colleagues and supporting at-risk or high-opportunity accounts.You are a proven customer success…