Powerfleet · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$95k–$110kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Powerfleet seeks a Customer Success Manager to lead a remote team driving customer adoption, retention, and growth for its AIoT and SaaS fleet management solutions, partnering across functions to improve customer outcomes.
What you’ll do
Lead a team responsible for customer adoption, retention, and growth
Develop customer engagement strategies
Partner across functions to improve customer outcomes
Manage customer renewals and account growth
Use customer health metrics and performance data to drive decisions
Support enterprise and strategic customer accounts
What you’ll need
Bachelor's degree in Business, Marketing, IT, or equivalent experience
7+ years in Customer Success, Account Management, or related customer-facing role in B2B SaaS, telematics, IoT, or enterprise tech
3+ years leading Customer Success or Account Management teams
Proven experience in customer retention, renewals, product adoption, and account growth
Excellent communication, presentation, and executive relationship management skills
Experience with CRM and Customer Success platforms (Salesforce, Gainsight, Totango)
Original job description
Powerfleet provides AIoT and SaaS solutions for mobile assets, telematics, and connected mobility. The Customer Success Manager – North America leads a team responsible for customer adoption, retention, and growth, while developing customer engagement strategies and partnering across functions to improve customer outcomes.Bachelor's degree in Business,…