Staff Customer Success Engineer - Cortex at Palo Alto Networks · United States · Joined
PN
Staff Customer Success Engineer - Cortex
Palo Alto Networks · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$142k–$230kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Cortex · Source: jobright · Posted by joined-scrapper
About the role
Palo Alto Networks seeks a Staff Customer Success Engineer for its Cortex product to act as a technical advisor and escalation lead for strategic accounts. The role focuses on platform optimization, cross-functional issue resolution, customer advocacy, and mentoring the technical team.
What you’ll do
Serve as technical advisor for strategic customer accounts
Act as escalation lead for high-stakes issues
Drive platform optimization for Cortex deployments
Facilitate cross-functional issue resolution
Advocate for customer needs internally
Mentor and enable the technical team
What you’ll need
8+ years in customer-facing technical roles
Strong background in SOC, Incident Response, or Security Engineering
Knowledge of SIEM, EDR/XDR, SOAR, and Attack Surface Management
Hands-on experience with Cortex XDR/XSOAR/XSIAM/Cloud or Prisma Cloud
Familiarity with AWS, Azure, GCP, Kubernetes, and DevOps/CI-CD
Scripting skills in Python, JavaScript, or Bash
Original job description
Palo Alto Networks is hiring a Staff Customer Success Engineer to serve as a technical advisor and escalation lead for strategic customer accounts using Cortex. The role focuses on platform optimization, cross-functional issue resolution, customer advocacy, and mentoring and enabling the technical team.8+ years of experience in customer-facing technical…