About the role

What you’ll do

• Lead strategic relationships with major enterprise customers
• Own customer onboarding, adoption, value realization, retention, renewals, and expansion
• Drive customer adoption and measurable business outcomes
• Recognize and develop expansion opportunities
• Translate analytics and customer data into compelling business and ROI narratives
• Identify customer risk early and mobilize cross-functional teams toward resolution

What you’ll need

• Significant experience in Customer Success, Strategic Account Management, Enterprise Account Management, Professional Services, Consulting, Implementation, or another strategic post-sales role
• Experience managing complex enterprise customers and developing relationships with senior and executive stakeholders
• Demonstrated success driving customer adoption, retention, renewals, expansion, and measurable business outcomes
• Experience leading customers through complex implementations, deployments, or technology transformations
• Strong commercial instincts and the ability to recognize and develop expansion opportunities
• Exceptional communication, executive presence, and relationship-building skills

Original job description