Customer Service Support Specialist at Indotronix · Santa Clara, CA · Joined
I
Customer Service Support Specialist
Indotronix · Santa Clara, CA · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Indotronix seeks a Customer Service Support Specialist to handle customer inquiries, complaints, and RMA requests, triaging and routing them to internal teams. The role requires customer service experience, MS Office, ERP, and Salesforce knowledge, with strong attention to detail and communication skills.
What you’ll do
Intake and triage customer inquiries
Handle complaints and RMA requests
Provide general information to customers
Route inquiries to appropriate internal teams
Follow up on customer issues
What you’ll need
Prior customer service experience
MS Office proficiency
Experience with ERPs and Salesforce
Strong attention to detail
Ability to multitask and work under deadlines
Excellent verbal and written communication
Original job description
Indotronix is recruiting for a temporary Customer Service Support Specialist role supporting a global service organization. The role handles intake and triage of external customer inquiries, including complaints, RMA requests, and general information requests, and coordinates accurate routing and follow-up with internal teams.Prior customer service…