Technical Support Engineer at WisdomAI · San Mateo, CA · Joined
W
Technical Support Engineer
WisdomAI · San Mateo, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$150k–$220kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
WisdomAI seeks a Technical Support Engineer to provide real-time support for its enterprise generative AI data analyst platform, troubleshooting SQL and data integration issues and helping customers use features like Knowledge Models and Evaluations. The role requires explaining complex RAG concepts to non-technical users and thriving in a fast-paced startup.
What you’ll do
Provide real-time customer support
Troubleshoot data schemas and integrations
Manage support cases
Share customer feedback and documentation improvements with internal teams
What you’ll need
Strong ability to write and read SQL
Comfortable testing GraphQL endpoints with Postman or cURL
Can explain complex RAG concepts to non-technical business users
Thrives in a fast-paced startup environment
Handles high-pressure situations with a calm, helpful demeanor
Experience with Pylon for Slack-based support is a significant advantage
Original job description
WisdomAI builds an enterprise generative AI data analyst that connects organizational data warehouses to conversational interfaces. The Technical Support Engineer provides real-time customer support, troubleshoots data schemas and integrations, manages support cases, and shares customer feedback and documentation improvements with internal teams.Strong…