About the role

What you’ll do

• Administer and enhance Salesforce Service Cloud and Genesys platforms supporting customer support operations
• Translate operational needs into scalable solutions
• Configure and test platform capabilities in non-production environments
• Prepare documentation for technology review and production deployment

What you’ll need

• Bachelor's degree and/or minimum four years' experience in a related marketing or technical field
• At least three years of hands-on experience administering and configuring Salesforce Service Cloud and Genesys, or similar CRM and telephony platforms
• Experience building automations, flows, routing, queues, permissions, reports, and data-quality controls
• Ability to translate business needs into technical solutions and troubleshoot complex platform, data, access, and integration issues
• Working knowledge of APIs, authentication, testing, release validation, change control, and technical documentation
• Demonstrated ability to independently prioritize technical work and drive it to completion

Original job description