Customer Service Representative at DGI Supply · United States · Joined
DS
Customer Service Representative
DGI Supply · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
DGI Supply is seeking a remote Customer Service Representative to manage customer inquiries, quotations, order entry, and complaint resolution, focusing on customer satisfaction and retention. The role requires strong communication, organizational, and technology skills, with experience in industrial supplies preferred.
What you’ll do
Handle customer inquiries and quotations
Process order entry
Source products
Resolve customer complaints
Ensure customer satisfaction and retention
Build customer and vendor relationships
What you’ll need
3+ years' customer service experience in Industrial Supplies or related field preferred
Excellent listening and verbal/written communication skills
Proficiency with Microsoft Office and Prophet21 (ERP)
Strong organizational and multitasking abilities
Ability to work in a fast-paced remote environment with reliable high-speed internet
Professional maturity, integrity, and positive attitude
Original job description
DGI Supply is hiring a Customer Service Representative to handle customer inquiries, quotations, order entry, product sourcing, and complaint resolution. The role focuses on customer satisfaction and retention, accurate and timely service, and building customer and vendor relationships.Industry knowledge desired but not requiredExcellent listening…