Client Success Manager at Verifast · United States · Joined
V
Client Success Manager
Verifast · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Client Success · Source: jobright · Posted by joined-scrapper
About the role
Verifast is hiring a Client Success Manager to manage property management and enterprise accounts post-launch, driving adoption, retention, renewals, and growth. The role involves troubleshooting verification flows, coordinating with internal teams, and supporting clients in the US and Canada.
What you’ll do
Manage property management and enterprise accounts after launch
Support adoption, retention, renewals, and growth
Coordinate with internal teams to resolve issues
Improve the client experience
Troubleshoot verification flows before escalating
Handle escalations calmly and follow through to resolution
What you’ll need
3+ years in client success, account management, or implementation at a B2B software company
Experience managing a book of business with renewal or retention targets
Comfort with data and ability to explain findings in plain terms
Clear, direct communication with frontline staff and executives
Experience in multifamily, property management, proptech, or tenant screening
Working knowledge of FCRA, fair housing, and screening compliance
Original job description
Verifast provides income, bank, identity, and fraud verification for property managers, lenders, and platforms. The Client Success Manager manages property management and enterprise accounts after launch, supporting adoption, retention, renewals, and growth while coordinating with internal teams to resolve issues and improve the client experience.3+ years…