Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Navina seeks a Senior Customer Success Manager to lead strategic relationships and implementations for digital health customers. The role owns account operations, renewals, product value demonstration, and contributes to product planning in value-based care.
What you’ll do
Build strategic customer relationships
Lead customer implementations and onboarding
Demonstrate product value
Manage account operations and KPIs
Own customer renewal process
Contribute to product planning and execution
What you’ll need
8-10 years in account or success management
Experience with health systems, IDN/ACO, or MSO networks
Population health deployment in value-based care
Project management from close-won to go-live
Renewal management with high retention
Strong communication and storytelling skills
Original job description
Navina is seeking a Senior Customer Success Manager to drive strategic customer success and expand its digital health business. The role focuses on building customer relationships, leading implementations, demonstrating product value, managing account operations and KPIs, and contributing to product planning and execution.8-10 years of successful…