Lead and grow a mid-market customer success team at LearnUpon, driving retention and expansion while coaching CSMs and partnering with sales to meet revenue targets.
What you’ll do
Lead and empower the Mid-Market Customer Success team
Drive customer retention and expansion
Build predictable revenue through hands-on coaching
Collaborate cross-functionally with sales
Manage renewal pipelines and revenue forecasts
Coach CSMs live on calls and de-escalate tough accounts
What you’ll need
5+ years in SaaS Customer Success/Experience roles with 3+ years managing IC teams
Proven ownership of GRR/NRR targets and renewal pipelines
Experience partnering with Sales for joint account strategies
Strong value-selling and executive alignment skills
Detail-oriented with CRM hygiene and pipeline accuracy
Proficiency with Salesforce, Planhat, Gong, and AI tools
Original job description
LearnUpon is seeking a Senior Manager, Customer Success to lead and empower its Mid-Market Customer Success team. The role focuses on driving retention and expansion, helping customers realize measurable platform ROI, and building predictable revenue through hands-on coaching and cross-functional collaboration.5+ years in SaaS Customer Success/Experience…