Customer Service Supervisor at Digi International · United States · Joined
DI
Customer Service Supervisor
Digi International · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$62k–$96kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Operations · Source: jobright · Posted by joined-scrapper
About the role
Digi International seeks a Customer Service Supervisor to lead daily customer operations, manage complex subscription and renewal transactions, and drive process improvements. The fully remote role focuses on supporting and developing the team while ensuring customer satisfaction and service levels.
What you’ll do
Oversee daily Customer Operations
Manage complex subscription and renewal transactions
Support and develop the Customer Service team
Drive process improvements to enhance team efficiency and reduce manual tasks
Ensure customer satisfaction and service levels
Align process improvements with broader organizational goals
What you’ll need
5+ years of customer service experience
Proactive problem solver who implements solutions independently
Track record of improving at least five systematic processes
NetSuite or similar ERP system expertise, ideally with SaaS experience
Strong cross-departmental collaboration and communication
Team-centered approach to reducing repetitive work through automation and refined workflows
Original job description
Digi International provides machine-to-machine and Internet of Things connectivity products and services. The Customer Service Supervisor oversees daily Customer Operations, managing complex subscription and renewal transactions, improving processes, supporting and developing the team, and ensuring customer satisfaction and service levels.5 years+ of…