Customer Support Specialist II - Magic Touch at PracticeTek · San Marcos, CA · Joined
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Customer Support Specialist II - Magic Touch
PracticeTek · San Marcos, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$25–$27/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Magic Touch · Source: jobright · Posted by joined-scrapper
About the role
Handle complex Tier 2 customer support for Magic Touch dental lab software, using SQL Server to investigate data issues, mentor Tier 1 staff, and coordinate escalations.
What you’ll do
Handle complex Tier 2 customer issues
Use SQL Server to investigate data-related problems
Mentor Tier 1 specialists
Coordinate escalations
Support training and cross-functional collaboration
What you’ll need
3-4 years of technical support or help desk experience
2-3 years of experience with proprietary or SaaS business software
2 years of SQL query writing and troubleshooting
Familiarity with IIS, SSL certificates, and Windows Server OS
Strong analytical, problem-solving, and communication skills
Bachelor's degree
Original job description
PracticeTek is hiring a Customer Support Specialist II for its Magic Touch dental lab software business. The role handles complex Tier 2 customer issues, uses SQL Server to investigate data-related problems, mentors Tier 1 specialists, coordinates escalations, and supports training and cross-functional collaboration.Technical support or help desk: 3-4…