Thomson Reuters seeks a Manager to lead Customer Success Managers for Tax customers, focusing on driving adoption, satisfaction, and retention through team leadership, strategic customer engagement, and cross-functional collaboration.
What you’ll do
Lead and empower Customer Success Managers supporting high-value and growth customer segments
Drive customer adoption, satisfaction, and retention
Engage strategically with customers to deliver measurable value
Collaborate across Sales, Product, and Support
Improve operational processes to scale success
Use metrics to guide priorities and improve team performance
What you’ll need
Bachelor's degree in Business, Marketing, Communication, or a related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms; strong analytical skills
Thomson Reuters is hiring a Manager, Customer Success - Tax to lead Customer Success Managers supporting high-value and growth customer segments. The role focuses on driving customer adoption, satisfaction, and retention through team leadership, strategic customer engagement, cross-functional collaboration, and operational improvements.Bachelor's degree…