Enterprise Customer Success Manager at OpenCall.ai (YC W24) · United States · Joined
OW
Enterprise Customer Success Manager
OpenCall.ai (YC W24) · United States · Just now · 0 applicants
NewRemoteContractSenior
Pay
Pay not listed
Workplace
Remote
Job type
Contract
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
OpenCall.ai is hiring an Enterprise Customer Success Manager to own post-sales relationships with large multi-location medical groups using its voice AI platform, guiding deployments, adoption, and value demonstration. The role requires deep enterprise healthcare and analytics experience, with remote US-based work.
What you’ll do
Own post-sales relationships with large healthcare partners
Guide complex deployments and multi-phase onboarding
Improve product adoption and automation across locations
Demonstrate value to support retention and expansion
Analyze call recordings and dashboards to propose solutions
Present ROI data to C-suite executives
What you’ll need
6+ years of CSM experience in B2B SaaS or Health Tech
Proven track record managing high-value, multi-location enterprise accounts
Analytical with comfort diving into large datasets
Strong communication translating technical AI concepts and presenting ROI to executives
Experience in healthcare operations or contact center/telephony technology (CCaaS)
Familiarity with HubSpot, DSO/DPO organizations, and medical/dental scheduling workflows
Original job description
OpenCall.ai builds voice AI for multi-location medical groups. The Enterprise Customer Success Manager owns post-sales relationships with large healthcare partners, guiding complex deployments, improving adoption and automation, and demonstrating value to support retention and expansion.You've managed enterprise accounts and complex onboardings before…