About the role

What you’ll do

• Lead strategy, development, launch, and continuous improvement of AI-powered conversational shopping experiences
• Partner with UX, Engineering, Analytics, and business stakeholders to deliver intuitive, trustworthy customer experiences
• Translate ambiguous customer and business requirements into clear product strategies and measurable outcomes
• Collaborate with Engineering teams on technical trade-offs and communicate decisions to business stakeholders
• Use qualitative research, quantitative analysis, and experimentation to guide product decisions
• Maintain alignment across distributed teams while working independently

What you’ll need

• Proven experience managing consumer-facing digital products from discovery through launch and iteration
• Strong hands-on Product Management experience with AI/ML-powered chatbots, conversational AI, or generative AI products
• Experience in retail and/or eCommerce, preferably digital shopping experiences
• Ability to translate ambiguous requirements into clear product strategies and measurable outcomes
• Experience with qualitative research, quantitative analysis, and experimentation
• Experience in beauty, cosmetics, skincare, or personal care, and with merchandising and customer experience teams

Original job description