Customer Support Specialist at Convera · Santa Ana, CA · Joined
C
Customer Support Specialist
Convera · Santa Ana, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Convera is seeking a Customer Support Specialist to resolve customer enquiries and escalations, ensure service quality and compliance, and mentor associates while conducting quality assurance audits.
What you’ll do
Resolves customer enquiries and escalations
Supports service quality and compliance
Contributes to process improvements and change initiatives
Mentors associates
Conducts quality assurance audits
Serves as an informal escalation point
What you’ll need
2–4 years of experience in customer support, service, or contact centre environment
Demonstrated ability to work independently while following defined procedures and guidance
Experience handling escalations and nonroutine customer scenarios within clear frameworks
Strong analytical, documentation, and problem-solving skills
Clear written and verbal communication skills with the ability to influence outcomes
Confidence working across multiple processes, products, or initiatives simultaneously
Original job description
Convera is a B2B cross-border payments company. The Customer Support Specialist resolves customer enquiries and escalations, supports service quality and compliance, and contributes to process improvements and change initiatives. The role also mentors associates, conducts quality assurance audits, and serves as an informal escalation point.2–4 years of…